Lyris User's Guide
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Lyris Does Not Respond to Email I Send it
Table of Contents
Introduction
Lyris Email Commands
Web Interface for Users
Server Administrator
Site Administrator
List Administrator
Other Topics
Add-On Packages
Installing and Upgrading
Installing Lyris
Installing Lyris on Unix
Mail Server Coexistence
Upgrading to Lyris from Another List Server
Troubleshooting
Problems running Lyris Web Interface
Problems starting the Lyris Server
Problems with Multiple TCP/IP Addresses
Reinstalled Windows NT, Now Lyris Web Interface No Longer Works
Lyris Does Not Respond to Email I Send it
Finding NT Memory Leaks
Hard Disk Defraggers
Appendix
Frequently Asked Questions

Lyris Does Not Respond to Email I Send it

If, when you send mail to Lyris, you never receive a response, it is likely that Lyris is not receiving your message. In such a case, it is most likely that your Domain Name Service information is set up incorrectly, and that your mail program is actually sending your mail elsewhere.

Very often, the DNS for your organization has been set up so that email sent to a specific machine is routed to a mail server rather than to that specific machine. For instance, the "mail preference" setting for a machine named "alpha.shelby.com" could be set up so that mail to "lyris@alpha.shelby.com" is instead sent to "lyris@mailserver.shelby.com". In such a case, the mail never gets to alpha.shelby.com (the machine running Lyris) and that, of course, causes problems.

If you are sure that your DNS is set up correctly, here is how you peek into Lyris to see what it happening to incoming mail.

If you have a database program that can read FoxPro files (MS Access, for instance), you can look at the "inmail.dbf" table, and all messages that Lyris has received will be there, along with their processing "status".

Another way is to run Lyris with "debug" on the command line ("lyris debug"). You will then be displayed information as events occur. Start the Lyris Server, and wait for the startup events to end. Then, mail you message. If the message gets to Lyris, you will see a bunch of activity for a few seconds as the message comes in and is processed.

Here is a sample, correctly set up DNS entry. Notice how "mail exchanger" with the lowest preference (preference = 5) is the machine itself. This DNS is set up so that any mail to jingram,clark.net is sent directly to jingram.clark.net. The preference=10 line indicates that if for some reason the preference=5 host is not available (perhaps it is turned off) then mail will be accepted by clarknet.clark.net, who will most likely hold the mail and deliver it to jingram.clark.net once that host is once again reachable.

> jingram.clark.net
Server: clark.net
Address: 168.143.0.7
jingram.clark.net internet address = 168.143.7.97
jingram.clark.net preference = 5, mail exchanger = jingram.clark.net
jingram.clark.net preference = 10, mail exchanger = clarknet.clark.net
clark.net nameserver = sun1.clark.net
clark.net nameserver = icm1.icp.net
jingram.clark.net internet address = 168.143.7.97
clarknet.clark.net internet address = 168.143.0.2
sun1.clark.net internet address = 198.17.243.2
icm1.icp.net internet address = 192.94.207.66

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