Lyris User's Guide
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What is a DocBot?
Table of Contents
Introduction
Lyris Email Commands
Web Interface for Users
Server Administrator
Site Administrator
List Administrator
Other Topics
Add-On Packages
Installing and Upgrading
Appendix
Frequently Asked Questions
DocBots
What is a DocBot?
How do DocBots Work?
How do I create a DocBot?
Running Lyris
Email
Lyris Administration
Web Browsers
Usenet Newsgroups
International
Other FAQ issues
Mailing List Features
Perl/Lyris Toolkit
Unix Administration
Up & Coming

What is a DocBot?

A DocBot(tm) is a "document robot", an intelligent email address which responds to email sent to it by taking the actions you define.

For example, suppose you have a "technical support" DocBot. You could have the email address "tech-support@…" at your organization send out standard technical help documents based on the question sent to it.

When people send email to tech-support@…, the DocBot looks at their message for words or phrases it recognizes ( that you've defined). If it sees one, it responds automatically by emailing the document you've chosen. If the DocBot doesn't see a phrase it knows about, it instead mails back another document (the "standard response"), perhaps which explains what tech support documents are available, or how to contact your tech support department.

In this example, you might make your standard tech support help documents available with a DocBot. If your organization uses Microsoft Word, Lotus Notes, or some other program, you could have your DocBot look for phrases that mention these programs. Thus, if someone sends a message to your document with the sentence "How do I use Lotus Notes", the DocBot would respond with a Lotus Notes "Frequently Asked Questions" document.

You can get more sophisticated with DocBots and create "command phrases". Perhaps you want people to type "get Lotus Notes FAQ" or "get Microsoft Word FAQ". You could have your standard DocBot document (the one sent when no commands match up) explain what commands are available and what they do.

Best of all, you can create and maintain all your DocBots using the Lyris Web Interface. People in your organization can use their favorite Web Browser to create and maintain their DocBots, and do not need to ask the computer people to do anything for them.

Other pages which link to this page:
  • New in Version 1.2
  • DocBots
  • Page 508 of 556